Business Systems and Automation - DuraTech Multi-Solutions

    
        Business Systems  & 
Automation

    
                Your business runs on systems, not on memory, spreadsheets, and WhatsApp groups.

THE PROBLEM WE SOLVE

Most Nigerian SMEs are operationally brilliant but systemically fragile. Sales leads get forgotten. Invoices are sent late or not at all. Tasks pile up in WhatsApp groups with no clear ownership. When a key staff member leaves, institutional knowledge walks out with them. These are not people problems, they are systems problems.

OUR APPROACH

DuraTech designs and implements the business systems that make your company run like a properly structured organisation, regardless of your size. From CRM and invoicing to project management and AI-powered automation, we give you the operational infrastructure of a corporate business at a fraction of the cost.

What is Included?

CRM Setup & Configuration

We set up and configure your Customer Relationship Management system (Zoho CRM or HubSpot) — so every lead, every follow-up, and every client interaction is tracked, managed, and never forgotten. Includes pipeline setup, custom fields, automated reminders, and staff training. This is the single most impactful system change most businesses can make.

Invoicing & Accounting Software Setup

We set up professional invoicing and basic accounting tools (Wave Accounting or QuickBooks), so you send branded invoices, track expenses, and always know what you are owed. Includes chart of accounts configuration, product/service catalogue setup, and staff training.

Project Management Tool Setup

We configure a project management platform (Notion, Trello, or ClickUp) tailored to your business's workflow — with task boards, team assignments, deadlines, and status tracking. Replaces WhatsApp task management with a system that has accountability built in.

Business Process Automation Consulting

We identify repetitive manual tasks in your business and automate them, using tools like Zapier, Make (formerly Integromat), or built-in automation features of your existing software. Examples: automatic client welcome emails, invoice reminders, lead notifications, and report generation.

AI Productivity Tools Setup & Staff Training

We set up AI tools (including ChatGPT, Notion AI, and other business applications) and train your staff to use them practically, for writing, research, reporting, customer communication, and daily productivity. This is not theoretical: we show your team exactly how to use AI in their specific roles.

Workflow Documentation & SOPs

We document your key business processes as Standard Operating Procedures, written step-by-step guides that allow any team member to execute a task correctly, consistently, and without supervision. Critical for businesses that are growing and need to delegate effectively.

READY TO GET STARTED?

Stop running your business from memory. Let us build the systems that make growth possible.

Reduce Manual Work

Automate repetitive tasks and eliminate human errors

Save Time & Money

Improve efficiency and cut operational costs.

Make Better Decisions

Access real-time data and insights that drive growth.

Scale with Confidence

Systems that grow with your business, not against it

Business Systems & Automation